HSBC are upping their on-the-go online banking game with plans on going one step further than any other bank locally. HSBC Malta is introducing a system that limits the use of the secure key and, drum roll… introduces biometric authentication for mobile banking.
That means HSBC Malta customers will be able to authenticate Internet banking on mobiles using touch ID on iOS from iPhone 5s and above and Face ID on the iPhone X.
HSBC Bank Malta customers are now able to access the HSBC Mobile Banking
app on their Apple iPhone using the biometric authentication technology
available on these smartphones. This means that instead of entering their
username, memorable answer and mobile banking password, customers can
now use Touch ID or Face ID so as to view their balances, transfer funds
between own accounts, pay bills, view bank messages and current interest and
Is biometric authentication safe to use?
Biometric authentication is a recognised and established system which has been
adopted by numerous internationally established companies and online services.
In Malta, fingerprint technology has already been introduced on our passports.
Additionally, for an additional level of security, HSBC Mobile Banking App
customers will still be prompted to use their secure key so as to transfer money
to third parties or to send a message to the bank.
Customers should also ensure that they only enrol their own fingerprint or facial
recognition data on their device.
How do HSBC Malta customers set up biometric authentication?
First, customers need to download the HSBC Mobile Banking App through the
App Store, they will also need to setup their Mobile Banking Password from
within Internet Banking. During initial set up on their smartphone, they will be
required to enter their username, memorable answer and mobile banking
Customers will then be prompted to set up their biometrics. Depending on
whether they own an Apple iPhone X or any other iPhone (from the mobile 5s
upwards), they will asked to enable Touch ID or Face ID.
HSBC Mobile Banking App customers who own an Android device for now will still be able to access the app traditionally through their username, memorable answer and mobile banking password.